Terms of Service

Terms of Service - Braven

Agreement to Terms

By accessing and using bravenofficial.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site.

Definitions

"Company" (referred to as "we," "us," or "our") refers to Braven
"You" refers to the individual accessing or using the Site
"Service" refers to the website and all related services provided by the Company
"Products" refers to any goods offered for sale through the Site

Use of the Site

Eligibility

You must be at least 18 years old to make purchases
You must be at least 13 years old to browse the Site
You must provide accurate and complete information when creating an account

Permitted Use

You may use the Site to:

Browse and purchase products
Create an account
Contact customer service
Access information about our products and services

Prohibited Use

You may not:

Use the Site for any unlawful purpose
Attempt to gain unauthorized access to any part of the Site
Transmit viruses, malware, or other harmful code
Interfere with the proper functioning of the Site
Use automated systems to access the Site without permission
Violate any applicable laws or regulations

Account Terms

Account Creation

You are responsible for maintaining the confidentiality of your account
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
We reserve the right to terminate accounts that violate these Terms

Account Information

You must provide accurate, current, and complete information
You must update your information to keep it accurate and current
We may suspend or terminate accounts with false or incomplete information

Products and Services

Product Information

We strive to provide accurate product descriptions and images
Colors may vary due to monitor settings and lighting
We reserve the right to correct any errors in product information
Product availability is subject to change without notice

Pricing

All prices are listed in British Pounds (GBP) unless otherwise stated
Prices include VAT where applicable
Prices are subject to change without notice
We reserve the right to correct pricing errors
Additional taxes, duties, or fees may apply for international orders

Order Acceptance

We reserve the right to refuse or cancel any order
We may require additional verification for certain orders
Order confirmation does not guarantee product availability
We will notify you if we cannot fulfill your order

Payment Terms

Accepted Payment Methods

Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Apple Pay
Google Pay
Shop Pay

Payment Processing

Payment is due at the time of order
We use secure, encrypted payment processing
We do not store credit card information on our servers
Failed payments may result in order cancellation

Billing

You authorize us to charge your payment method for all purchases
You are responsible for any fees charged by your financial institution
Billing address must match the address on file with your payment method

Order Processing and Shipping

Processing Time

Order Processing: 1–2 business days (up to 48 hours)
Orders placed before 2:00 PM GMT are typically processed the same day
Orders placed after 2:00 PM GMT or on weekends are processed the next business day
Processing may take longer during peak periods or holidays

Delivery Times

Standard Shipping is the only shipping method available
Estimated delivery time is 10 to 15 calendar days after shipment
Delivery times may vary due to logistics or unforeseen delays

Shipping Areas

We currently ship exclusively to cities within the United Kingdom
Orders made for destinations outside the US will not be processed
Shipping is 100% free for all orders within the United Kingdom

Intellectual Property

Our Content

All content on the Site is owned by Braven US or our licensors
Content includes text, images, logos, designs, and software
You may not use our content without written permission
Unauthorized use may violate copyright, trademark, and other laws

Your Content

You retain ownership of content you submit to us
You grant us a license to use your content for business purposes
You represent that you have the right to submit any content
We may remove content that violates these Terms

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Site, to understand our practices.

Disclaimers

Website Availability

We strive to maintain Site availability but cannot guarantee uninterrupted access
We may suspend the Site for maintenance or updates
We are not liable for any downtime or technical issues

Product Disclaimers

Products are sold with statutory warranties as required by US law
We disclaim warranties beyond those required by law
We do not warrant that products will meet your specific requirements

Limitation of Liability

Liability Limits

Our liability is limited as permitted by US law
We are not liable for indirect, incidental, or consequential damages
We are not liable for lost profits, data, or business opportunities
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence

Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

Your use of the Site
Your violation of these Terms
Your violation of any third-party rights

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.

Termination

Termination by You

You may stop using the Site at any time
You may request account deletion by contacting us
Termination does not affect orders already placed

Termination by Us

We may terminate your access if you:

Violate these Terms
Engage in fraudulent activity
Abuse our customer service
Use the Site in a way that harms our business or other users

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

Informal Resolution

Before filing any formal dispute, you agree to contact us at contact@bravenofficial.com to seek informal resolution.

US Consumer Rights

US consumers have rights under consumer protection legislation that cannot be excluded by these Terms.

Alternative Dispute Resolution

We are committed to resolving disputes amicably. If you are not satisfied with our response, you may use alternative dispute resolution services.

International Users

Compliance

International users are responsible for compliance with local laws and regulations.

Currency

Prices are displayed in GBP. International customers may see approximate conversions, but charges will be processed in GBP.

Taxes and Duties

International customers are responsible for any applicable taxes, duties, or customs fees.

Changes to Terms

Updates

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Notification

For material changes, we will provide notice through email or a prominent notice on the Site.

Continued Use

Continued use of the Site after changes constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Braven US.

Contact Information

For questions about these Terms of Service:

Email: contact@bravenofficial.com
Phone: +44 7506 850981
Mail: Braven, 1209 Mountain Road Place Northeast, Suite R, Albuquerque, New Mexico 87110
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)